Sustainability & Responsibility
Sustainability & Responsibility
At Otis, we aspire to contribute to a world where safe and reliable movement is a priority. Where mobility and infrastructure transcend boundaries and physical limitations. Where our workforce, technologies, solutions and customer experience advance along with global macrotrends and new expectations. Our vision – to give people freedom to connect and thrive in a taller, faster, smarter world – sets the tone and defines our course for the future.
Sustainability and responsibility is integrated into our core business and linked to our Absolutes of Safety, Ethics and Quality across four areas: Health & Safety, Governance & Accountability, Environment & Impact and People & Communities.
Health & Safety
We are in the life-safety business. Safety isn’t just a policy; it’s a promise to our colleagues and the riding public that they return home healthy, unharmed and safe. Our prioritization of safety and wellbeing is a competitive advantage, leading to operational effectiveness, improved colleague engagement and productivity, and enhanced customer trust.
Governance & Accountability
We are guided by our Otis Absolutes: Safety, Ethics and Quality. When we uphold high standards of governance and accountability and live up to our commitments, we build trust with key stakeholders, manage potential reputational and business continuity risks, and reinforce our position as an industry leader.
Environment & Impact
We are committed to environmental sustainability as a business strategy. By advancing digitalization and leveraging smart technology, we can develop innovative and sustainable product and service solutions to meet customer expectations, strengthen our competitive position, and expand revenue opportunities. We also implement energy-efficient strategies in our own operations and for our customers’ operations, helping to preserve and protect the Earth and its resources for generations to come.
People & Communities
We position ourselves to attract, develop and retain the best talent in the market – this is fundamental to building our next-generation workforce, improving performance, sustaining innovation and industry leadership, and delivering on our mission to be a world-class, customer-centric, service-oriented company. We proudly engage in the communities where we live and work to inspire interest in our dynamic industry, help colleagues lead meaningful careers, strengthen our brand reputation, and support long-term customer loyalty and business longevity.
With our vision as our guide, we proudly give people freedom to connect and thrive. In doing so, we will leave an enduring mark on the world.
-Judy Marks
Chair, Chief Executive Officer and President
